Terms of Services

Eunity Mental Health Services provides recovery-focused mental health support services, counselling, psychological wellbeing services, telehealth services, referral support, educational resources, and community-based mental health initiatives.

Information contained on this Website is provided for general information purposes only and should not be considered medical, psychiatric, psychological, or legal advice.

While we strive to ensure all information published on this Website is accurate and up to date, Eunity makes no guarantees regarding:

• Completeness of information
• Accuracy of information
• Suitability for a particular purpose
• Continuous availability of the Website

Information may be updated, modified, or removed at any time without notice.

The information available on this Website is not intended to replace professional medical, psychiatric, psychological, or emergency services.

If you are experiencing:

• Thoughts of self-harm
• Suicidal thoughts
• Acute mental health distress
• A psychiatric emergency

Please contact:

Emergency Services (000)

or

Lifeline Australia (13 11 14)

or attend your nearest Emergency Department immediately.

Eunity is not an emergency or crisis intervention service.

Access to Eunity services may be subject to eligibility requirements, clinical suitability, referral pathways, and risk screening processes.

Acceptance into a program or service is not guaranteed.

Eunity reserves the right to:

• Decline referrals
• Redirect clients to more appropriate services
• Suspend or discontinue services where clinically appropriate

This may occur where risk factors exceed Eunity’s service scope. Consistent with Eunity’s screening criteria, individuals with acute risk, active suicidality, severe psychosis, or needs requiring higher-intensity intervention may be referred to more appropriate services.

Where appointments are booked through the Website:

• Clients must provide accurate information.
• Clients are responsible for attending scheduled appointments.
• Telehealth services require a suitable internet connection and device.
• Eunity is not responsible for technical interruptions outside of its control.

Appointment cancellation policies may apply and will be communicated at the time of booking.

Referral forms submitted through the Website do not guarantee acceptance into services.

All referrals may be reviewed by Eunity clinicians and assessed according to service eligibility criteria and risk assessment processes. Eunity’s referral and screening process includes assessment, ongoing monitoring, and escalation pathways where required.

Eunity may accept voluntary donations to support its charitable activities and mental health programs.

Where Eunity holds Deductible Gift Recipient (DGR) status:

• Donations of $2 or more may be tax deductible under Australian taxation law.
• Donation receipts will be provided where applicable.
• Donations are generally non-refundable except where required by law.

Donation processing may be facilitated through third-party payment providers.

The Website may contain links to third-party websites, payment processors, booking systems, or external services.

Eunity is not responsible for:

• Third-party content
• Third-party privacy practices
• Third-party products or services

Users access third-party websites at their own risk.

All Website content including:

• Logos
• Branding
• Text
• Images
• Graphics
• Documents
• Educational materials

remain the property of Eunity unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

Users agree not to:

• Use the Website unlawfully
• Submit false or misleading information
• Interfere with Website security
• Upload malicious software
• Attempt unauthorised access to systems

Eunity reserves the right to restrict access where misuse is identified.

Your use of this Website is also governed by our Privacy Policy.

Personal information collected through the Website will be managed in accordance with Australian privacy legislation and our Privacy Policy.

To the fullest extent permitted by law:

Eunity excludes liability for any direct, indirect, incidental, consequential, or special damages arising from:

• Website use
• Reliance on Website content
• Service interruptions
• Technical failures
• Third-party services

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

You agree to indemnify and hold harmless Eunity, its directors, employees, contractors, volunteers, and representatives from any claims, liabilities, losses, damages, or expenses arising from your use of the Website or breach of these Terms.

Eunity may update these Terms from time to time.

Changes become effective immediately upon publication on the Website.

Continued use of the Website constitutes acceptance of any revised Terms.

These Terms are governed by the laws of Queensland, Australia.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

Eunity Mental Health Services

Website: www.eunity.org.au

Email: info@eunity.org.au

Phone: (07) 2140 2520

Address: 40 Roma St, Brisbane 4000 Qld Australia

For any questions regarding these Terms, please contact us using the details above.