Privacy Policy

We may collect personal information including:

Identification Information

• Full name
• Date of birth
• Gender
• Address
• Email address
• Telephone number

Referral Information

• Referring practitioner details
• Healthcare provider information
• Referral documents
• Clinical correspondence

Health Information

Where necessary to provide services, we may collect sensitive health information including:

• Mental health history
• Treatment history
• Medical information
• Clinical assessments
• Risk assessments
• Care plans
• Progress notes

Health information is considered sensitive information under Australian privacy law and receives additional protection.

Donation Information

If you make a donation, we may collect:

• Name
• Email address
• Payment details
• Donation amount
• Receipt information

Eunity does not store full credit card information.

Website Usage Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage statistics
• Pages visited
• Referral sources

This information helps improve website performance and user experience.

We collect information through:

• Website contact forms
• Referral forms
• Appointment booking systems
• Donation forms
• Email communications
• Telephone conversations
• Telehealth consultations
• Healthcare professionals
• Third-party referral sources
• Website analytics tools

Whenever possible, we collect information directly from you.

We collect personal information to:

• Provide mental health services
• Assess eligibility for services
• Manage referrals
• Coordinate care
• Communicate with clients and referrers
• Arrange appointments
• Deliver telehealth services
• Process donations
• Issue tax-deductible donation receipts
• Improve service quality
• Meet legal and regulatory obligations
• Maintain clinical records

Eunity may collect and use sensitive health information where:

• You have provided consent
• Collection is necessary for healthcare services
• Collection is required by law
• Collection is necessary to lessen or prevent a serious threat to health or safety

We take additional precautions to protect health information.

We may disclose personal information to:

Healthcare Professionals

Including:

• General Practitioners
• Psychiatrists
• Psychologists
• Mental Health Social Workers
• Allied Health Professionals
• Hospitals
• Community Mental Health Teams

Service Providers

Including:

• Secure cloud hosting providers
• Practice management software providers
• Telehealth platforms
• Payment processors
• Website service providers

Legal Requirements

We may disclose information when required by:

• Australian law
• Court orders
• Government agencies
• Regulatory authorities

Risk and Safety Situations

Where there is serious concern regarding:

• Risk of harm to self
• Risk of harm to others
• Child protection concerns
• Serious health or safety issues

Information may be disclosed in accordance with legal and professional obligations.

Donations may be processed through secure third-party payment providers such as:

• Stripe
• WooCommerce Payments
• Bank Transfer Facilities

Payment information is processed securely using encrypted payment systems.

Eunity does not retain complete credit card details.

Where Eunity holds Deductible Gift Recipient (DGR) status, donation receipts may be issued for eligible donations.

Our website may use:

• Cookies
• Google Analytics
• Website performance tools
• Marketing analytics tools

These technologies help us understand website usage and improve our services.

Users may disable cookies through their browser settings.

Where telehealth services are provided, Eunity uses secure systems designed to protect client confidentiality.

While we take reasonable precautions, no internet transmission can be guaranteed as completely secure.

Clients are encouraged to:

• Use private internet connections
• Attend sessions in private locations
• Protect their own devices with passwords and security measures

Eunity takes reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Interference
• Loss
• Modification
• Disclosure

Security measures may include:

• Secure servers
• Password protection
• Encrypted communications
• Access controls
• Staff confidentiality obligations

Clinical and personal information may be stored electronically and/or in physical records.

Records are retained in accordance with:

• Australian health record legislation
• Professional practice standards
• Regulatory requirements

When information is no longer required, it will be securely destroyed or de-identified where appropriate.

You may request access to personal information held by Eunity.

You may also request corrections if information is inaccurate, incomplete, or out of date.

Requests should be submitted in writing to:

Privacy Officer

Eunity Mental Health Services

Email: info@eunity.or.gu

We will respond within a reasonable timeframe.

Some service providers may store information on servers located outside Australia.

Where overseas disclosure occurs, Eunity will take reasonable steps to ensure information is protected in accordance with Australian privacy requirements.

Where services involve children or young people, information may be collected from parents, guardians, carers, healthcare professionals, or authorised representatives in accordance with applicable laws and consent requirements.

If you believe your privacy has been breached, please contact us first so we can investigate and attempt to resolve your concerns.

Privacy complaints should be directed to:

Privacy Officer

Eunity Mental Health Services

Email: info@eunity.org.au

Phone: (07) 2140 2520

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

Eunity may update this Privacy Policy from time to time.

Any changes will be published on our website.

Continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.

Eunity Mental Health Services

Website: www.eunity.org.au

Email: info@eunity.org.au

Phone: (07) 2140 2520

Address: 40 Roma St. Brisbane 4000 Qld

For any questions regarding this Privacy Policy, please contact us using the details above.